How to get new customers from Instagram and Google

Many customers find you on Instagram or on Google. If they have to message you and wait for a reply before they can book, some of them give up. Put booking one tap away.

1. Your booking link in your Instagram bio

In the dashboard, open Share profile and copy your profile link. On Instagram, go to Edit profile → Links and paste it. In posts and stories, write “Book via the link in my bio”.

2. The QR code in your window, on the counter and on business cards

On the same page you’ll find your QR code and a poster ready to print. Passers-by scan it with their camera and see your free times straight away, even when you’re busy or closed.

3. The link on your Google profile

On your Google Business Profile, add your GJENO link as your website, or as your appointment link if Google offers one for your category. Keep your hours on Google the same as on GJENO and add fresh photos.

4. WhatsApp and Instagram on your GJENO profile

Under Business profile, add your WhatsApp number and your Instagram username. Customers with a question before booking can message you in one tap.

5. Ask for reviews after every appointment

Once you mark an appointment as completed, the customer can leave a review. Genuine reviews are the main reason a new customer chooses you. Reply calmly to every review, including the less glowing ones.

6. Photos speak louder than words

Add photos of your real work to the gallery, in good light. A good photo of a haircut or a manicure convinces people more than any description.

What to write in your bio

Short and clear: who you are, where you are and how to book. For example: “Barber in Blloku, Tirana · Cuts and beards · Book online 👇” with your GJENO link underneath. People understand in two seconds what to do.

Story ideas that bring in bookings

• A “before and after” of your work, with the booking link.
• The day’s free times, especially when a last-minute slot opens up.
• A lovely review from a customer, with their permission.
• This week’s offers, also added under Offers in the dashboard.